Villa Elena Healthcare Center 13226 Studebaker Road, Norwalk, CA 90650 Phone: (562) 868-0591  v  Fax: (562) 929-2185

Who should I talk to?

Who can I admit?

We specialize in the care of short-term rehabilitation, complex medical, and sub-acute patients.   We also have programs for those in need of long-term care, hospice, and respite care.

When can I admit?

We will admit residents to the facility 24 HOURS A DAY, 7 DAYS A WEEK.  Requirements are: access to the Physician to verify orders and availability of information for verification of payment source.   Please ask for the RN Supervisor when calling after business hours.

What payments sources are accepted?

We accept Medicare, Medi-Cal, Private, Hospice, Worker's Compensation, and Commercial Insurance.   We are also contracted with many of the HMO's and Managed Care Organizations.  We will assist with benefit authorization.

What about quality?

We are Medicare and Medi-Cal certified. The Quality Assurance Committee meets regularly to review all facility services. Our Rehabilitation Committee meets weekly to review all Medicare, HMO, and Special Needs residents to evaluate their progress. We welcome Managed Care participation in this process. We utilize an OBRA-based computerized MDS and care planning system. Administration relies on an open door policy and quickly responds to any and all concerns brought to our attention.